High-level solutions to optimize, launch, and transform hospitality businesses in Latin America.
I support owners, operators, and developers in optimization, expansion, and transformation processes with a focus on results, efficiency, and brand experience.
Operational Optimization for Hotels and Hospitality Businesses
Our interventions are designed to improve efficiency, profitability, and the guest experience—without losing the character and essence of your service. We focus on identifying bottlenecks, redesigning key processes, and generating real financial impact. We offer:
Comprehensive Operational Assessment
- Audit of all business areas (front, back, and support)
- Evaluation of service standard compliance
- Identification of inefficiencies and critical issues
Results Analysis & Benchmarking
- Review of current financial and operational KPIs
- Comparison with market benchmarks
- Productivity assessment by business unit
Strategic Operational Redesign
- Restructuring of processes and workflows
- Proposal of new KPIs by area and leadership level
- Continuous improvement plan with performance indicators
Operator, Brand, and Contract Structure Selection
Strategic Advisory for Property Owners, Family Offices, and Real Estate Developers
Choosing the right brand and structuring a solid agreement is not just a commercial decision—it is a long-term asset decision. I guide investors through every stage of the process—from project conceptualization to contract signing—ensuring the best alignment between asset, operator, and business model.
Initial Strategic Assessment
Project diagnosis and evaluation of competitive potential
Definition of positioning strategy and target segment
Recommendation of the most suitable operating model (independent, franchise, direct management)
Operator Curation and Comparative Analysis
Pre-selection and analysis of suitable brands and operators
Technical and financial comparison between business models
Evaluation of key contractual elements: fees, KPIs, exclusivities, terms, and exit rights
Support During Negotiation and Contract Execution
Structuring and review of LOIs, MOUs, or operating agreements
Participation in negotiation rounds to protect the owner’s interests
Comprehensive validation of the contract together with legal and financial advisors
Insurance Policy and Coverage Review
Analysis of insurance requirements outlined in operating agreements
Guidance with experts to define appropriate insurance policies
Verification that coverages (liability, business interruption, structural damage, etc.) adequately protect the asset and the owner
Pre-Opening and Experience Transformation
The difference between opening a place… and launching an unforgettable experience.
Opening a new project is not just about turning on the lights: it’s about turning on emotions, expectations, and memorable experiences. I support hotels, restaurants, theme parks, and hospitality concepts in aligning their operations with their brand promise from day one.
From structuring the pre-opening plan to selecting key talent and providing on-site support during launch, I ensure that the opening is flawless, profitable, and aligned with a long-term vision.
Pre-Opening Plan Development
Master timeline with milestones and accountable owners
Allocation of critical resources (human, financial, operational)
Temporary organizational structure for the setup phase
Talent Selection and Service Culture
Definition of key roles and support throughout the hiring process
Creation of a hospitality-driven culture starting from onboarding
Team onboarding aligned with brand and experience standards
Operational Design and Launch Execution
Full mapping of processes, shifts, service flows, and guest journey
Operational protocols for opening and the first critical weeks
On-site or remote support during launch, focused on resolving bottlenecks
Transformation of Existing Operations
Rapid diagnostic and identification of improvement priorities
Strategic reopening or relaunch plan
Alignment with new audiences, storytelling, or brand positioning
Keynote Speaker, Workshops & Executive Mentorship
Ideas that transform hospitality teams, leaders, and organizations.
I have been invited as a speaker at international conferences, investment forums, universities, and corporate events. Every intervention—whether a keynote talk, a hands-on workshop, or an executive mentorship process—is fully tailored to the client’s context, objectives, and audience.
Connecting strategy, innovation, and service, I design memorable learning experiences for leaders, teams, and communities in the hospitality industry.
Keynote Talks & Inspirational Sessions
Designed to spark conversations, unlock new perspectives, and drive action.
Grounded in real-world cases, global trends, and applicable tools.
Adaptable for corporate events, conferences, universities, or academic settings.
Some of my most requested talks:
“The New Hospitality: Global trends transforming the industry”
An analysis of the macro forces impacting hotels, restaurants, and experience-based businesses.
“Innovating from the Everyday: How to create memorable products with ordinary teams”
Inspiration and practical tools for hospitality teams working with limited resources.
“AI for Hospitality Leaders: How to make better decisions with intelligent tools”
Real cases and practical applications of AI for marketing, operations, and guest experience.
Hands-On Workshops & Training Programs
Interactive sessions with applied exercises tailored to the team’s reality or project.
Ideal for supporting change processes, new product development, or cultural transformation.
Duration and depth adapted to your needs (from 2-hour sessions to multi-day bootcamps).
Personalized Executive Mentorship
1:1 strategic support for leaders facing critical decisions.
A confidential space to think, prioritize, and move forward with clarity.
A practical and executive-focused approach with tools you can apply immediately.
